Integration von GuestSmart und HiJiffy

Beschreibung

Aus jeder Chatbot-Interaktion einen wertvollen Lead machen

Die Integration von HiJiffy und dem GuestSmart CRM ermöglicht es Hotels, Gästedaten automatisch zu erfassen und eine wertvolle Marketing-Datenbank aufzubauen – ganz ohne manuelle Dateneingabe.

Die Integration verbindet Ihren HiJiffy Chatbot direkt mit dem GuestSmart CRM. Sobald ein Gast mit dem Bot interagiert und seine Daten über einen entsprechenden Chat-Flow angibt, legt HiJiffy automatisch einen neuen Kontakt im CRM an. Auch technische Aspekte wie Spracherkennung und Sicherheitstoken werden dabei automatisch im Hintergrund verarbeitet.

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Detaillierte Funktionen und Vorteile

Vorteile

Automatische Lead-Erfassung

Neue Kontakte werden automatisch den entsprechenden Marketinglisten in GuestSmart zugeordnet.

Automatisierte Datenbereinigung

Gibt ein Gast seinen vollständigen Namen an, teilt das System diesen intelligent in Vor- und Nachnamen für Ihre Datenbank auf.

Automatische Spracherkennung

Die Integration erkennt automatisch die bevorzugte Sprache des Gasts aus dem Chat und speichert sie im CRM – für gezieltes Marketing in der jeweiligen Sprache.

Sichere Authentifizierung ohne manuellen Aufwand

HiJiffy übernimmt die Authentifizierung und die automatische Erneuerung der Sicherheitsschlüssel – eine manuelle Token-Verwaltung ist nicht erforderlich.

Vorteile für Gäste

Einfache Anmeldung

Gäste können sich in einem kurzen, natürlichen Chat für Ihren Newsletter oder Ihr Loyalty-Programm anmelden – ganz ohne lange Webformulare auszufüllen.

Personalisierte Kommunikation bei zukünftigen Aufenthalten

Da ihre Daten und Sprachpräferenzen erfasst werden, können Gäste bei zukünftigen Aufenthalten gezielter und persönlicher angesprochen werden.

Volle Kontrolle über die eigenen Daten

Über eine einfache Einwilligungs-Checkbox entscheiden Gäste selbst, ob ihre Daten für Marketingzwecke genutzt werden. So erhalten sie nur dann Marketingkommunikation, wenn sie dem ausdrücklich zugestimmt haben.

Wie funktioniert die Integration?

Die Einrichtung ist unkompliziert und darauf ausgelegt, die richtigen Informationen zum passenden Zeitpunkt zu erfassen:

Plugin auslösen: Ein bestimmter Flow im Chatbot wird so konfiguriert, dass er das GuestSmart-Plugin aktiviert.
Informationen erfassen: Das System erfasst standardmäßig die E-Mail-Adresse, kann aber auch Vorname, Nachname und Telefonnummer abfragen.
Einwilligung automatisch verwalten:
- Erteilt ein Gast seine Einwilligung, wird der Kontakt mit einem Zeitstempel als „opted-in“ im CRM gekennzeichnet.
- Erteilt der Gast keine Einwilligung, wird dennoch ein Kontakt angelegt – allerdings mit dem Status „Pending“. So bleibt die Verarbeitung datenschutzkonform.
Direkte Zuordnung zur Kontaktliste: Jeder Kontakt wird direkt der festgelegten Contact List ID zugeordnet, sodass Marketingkampagnen unmittelbar gestartet werden können.

Über GuestSmart

GuestSmart ist eine Hospitality-CRM-Plattform, die 2018 in Australien von Fachleuten aus Hotellerie und Technologie gegründet wurde. Sie hilft Hotels dabei, Gästedaten zu bündeln und daraus personalisierte Marketing- und Gästebeziehungsstrategien zu entwickeln – seit 2020 ergänzt durch eine KI-gestützte Intelligence Engine.

Möchten Sie mehr erfahren? Kontaktieren Sie unseren Experten.

Fordern Sie eine Demo an und erfahren Sie, wie Sie mit HiJiffy den Umsatz und die Gästezufriedenheit steigern können.

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} .has-vivid-cyan-blue-color { color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-color { color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-color { color: var(--wp--preset--color--purple) !important; } .has-light-purple-color { color: var(--wp--preset--color--light-purple) !important; } .has-black-background-color { background-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-background-color { background-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-background-color { background-color: var(--wp--preset--color--white) !important; } .has-pale-pink-background-color { background-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-background-color { background-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-background-color { background-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-background-color { background-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-background-color { background-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-background-color { background-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-background-color { background-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-background-color { background-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-background-color { background-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-background-color { background-color: var(--wp--preset--color--purple) !important; } .has-light-purple-background-color { background-color: var(--wp--preset--color--light-purple) !important; } .has-black-border-color { border-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-border-color { border-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-border-color { border-color: var(--wp--preset--color--white) !important; } .has-pale-pink-border-color { border-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-border-color { border-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-border-color { border-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-border-color { border-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-border-color { border-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-border-color { border-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-border-color { border-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-border-color { border-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-border-color { border-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-border-color { border-color: var(--wp--preset--color--purple) !important; } .has-light-purple-border-color { border-color: var(--wp--preset--color--light-purple) !important; } .has-vivid-cyan-blue-to-vivid-purple-gradient-background { background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important; } .has-light-green-cyan-to-vivid-green-cyan-gradient-background { background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important; } .has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important; } .has-luminous-vivid-orange-to-vivid-red-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important; } .has-very-light-gray-to-cyan-bluish-gray-gradient-background { background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important; } .has-cool-to-warm-spectrum-gradient-background { background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important; } .has-blush-light-purple-gradient-background { background: var(--wp--preset--gradient--blush-light-purple) !important; } .has-blush-bordeaux-gradient-background { background: var(--wp--preset--gradient--blush-bordeaux) !important; } .has-luminous-dusk-gradient-background { background: var(--wp--preset--gradient--luminous-dusk) !important; } .has-pale-ocean-gradient-background { background: var(--wp--preset--gradient--pale-ocean) !important; } .has-electric-grass-gradient-background { background: var(--wp--preset--gradient--electric-grass) !important; } .has-midnight-gradient-background { background: var(--wp--preset--gradient--midnight) !important; } .has-small-font-size { font-size: var(--wp--preset--font-size--small) !important; } .has-medium-font-size { font-size: var(--wp--preset--font-size--medium) !important; } .has-large-font-size { font-size: var(--wp--preset--font-size--large) !important; } .has-x-large-font-size { font-size: var(--wp--preset--font-size--x-large) !important; }