Integration von ReviewPro Reputation und HiJiffy

Beschreibung

Mit HiJiffy können Hotels jetzt personalisierte Links zu den Gästebefragungen von ReviewPro Reputation versenden. Die Links enthalten verschlüsselte Informationen zur jeweiligen Reservierung. So können Hotels gezielt Feedback von ihren Gästen einholen und deren Zufriedenheit besser verstehen. Die Teams erhalten dadurch Rückmeldungen, die direkt einer Reservierung zugeordnet werden können. So können sie bereits während des Aufenthalts auf Feedback reagieren, Probleme schneller lösen und das Gästeerlebnis verbessern.

Dank der Integration können Gäste ihre Erfahrungen und ihr Feedback ganz einfach über personalisierte Nachrichten teilen, die direkt per WhatsApp versendet werden. Ob sie besonders guten Service hervorheben oder während ihres Aufenthalts auf ein Problem aufmerksam machen möchten – sie können ihr Feedback genau dann geben, wenn es am wertvollsten ist.

Integrationsdetails

Support

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Detaillierte Funktionen und Vorteile

Vorteile

Höhere Rücklaufquote

Jede Rückmeldung ist einem bestimmten Gast und Aufenthalt zugeordnet. Dadurch erhalten Hotels präzisere Erkenntnisse und können gezielter reagieren.

Durchgängige Kommunikation

Gäste können ihr Feedback abgeben und die Unterhaltung anschließend im selben Chat fortsetzen. Für das Hotelteam entsteht dabei kaum zusätzlicher Aufwand.

Gästezufriedenheit durch schnelles Handeln verbessern

Hotels können noch während des Aufenthalts auf negative Rückmeldungen reagieren, die Gästezufriedenheit verbessern und das Risiko verringern, dass aus einer Unzufriedenheit eine öffentliche negative Bewertung wird.

Personalisierte Links zu verschiedenen Zeitpunkten des Aufenthalts

Die Rückmeldungen der Gäste werden berücksichtigt und können direkt zu konkreten Maßnahmen führen. Verbesserungen lassen sich bereits während des Aufenthalts umsetzen und nicht erst nach der Abreise. Bei Problemen kann das Hotelteam schnell reagieren und noch vor der Abreise eine Lösung anbieten.

Vorteile für Gäste

Maßgeschneiderte Interaktionen in verschiedenen Phasen der Customer Journey

Kundenbewertungen werden berücksichtigt und können zu konkreten Maßnahmen führen. Das Hotel kann den Service bereits während des Aufenthalts verbessern, nicht erst nach der Abreise. Bei Problemen können die Mitarbeiter schnell eingreifen und noch vor dem Check-out eine Lösung finden.

Wie funktioniert die Integration?

HiJiffy bindet die personalisierten Links von ReviewPro Reputation in Kampagnen ein, sodass jeder Gast einen Link erhält, der seiner Reservierung zugeordnet ist. Dieser individuelle Link wird anschließend per WhatsApp versendet – einem Kanal mit hohen Öffnungs- und Interaktionsraten. So werden Gäste dazu ermutigt, noch während ihres Aufenthalts Feedback zu geben.

Damit können Hotels:

Jede Rückmeldung einer bestimmten Reservierung zuordnen;
die Wahrscheinlichkeit erhöhen, Feedback von Gästen zu erhalten;
und Gästen die Teilnahme erleichtern, indem sie einen Kanal nutzen können, mit dem sie bereits vertraut sind.

Möchten Sie mehr erfahren? Kontaktieren Sie unseren Experten.

Fordern Sie eine Demo an und erfahren Sie, wie Sie mit HiJiffy den Umsatz und die Gästezufriedenheit steigern können.

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} .has-vivid-cyan-blue-color { color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-color { color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-color { color: var(--wp--preset--color--purple) !important; } .has-light-purple-color { color: var(--wp--preset--color--light-purple) !important; } .has-black-background-color { background-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-background-color { background-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-background-color { background-color: var(--wp--preset--color--white) !important; } .has-pale-pink-background-color { background-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-background-color { background-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-background-color { background-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-background-color { background-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-background-color { background-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-background-color { background-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-background-color { background-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-background-color { background-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-background-color { background-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-background-color { background-color: var(--wp--preset--color--purple) !important; } .has-light-purple-background-color { background-color: var(--wp--preset--color--light-purple) !important; } .has-black-border-color { border-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-border-color { border-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-border-color { border-color: var(--wp--preset--color--white) !important; } .has-pale-pink-border-color { border-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-border-color { border-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-border-color { border-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-border-color { border-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-border-color { border-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-border-color { border-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-border-color { border-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-border-color { border-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-border-color { border-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-border-color { border-color: var(--wp--preset--color--purple) !important; } .has-light-purple-border-color { border-color: var(--wp--preset--color--light-purple) !important; } .has-vivid-cyan-blue-to-vivid-purple-gradient-background { background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important; } .has-light-green-cyan-to-vivid-green-cyan-gradient-background { background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important; } .has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important; } .has-luminous-vivid-orange-to-vivid-red-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important; } .has-very-light-gray-to-cyan-bluish-gray-gradient-background { background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important; } .has-cool-to-warm-spectrum-gradient-background { background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important; } .has-blush-light-purple-gradient-background { background: var(--wp--preset--gradient--blush-light-purple) !important; } .has-blush-bordeaux-gradient-background { background: var(--wp--preset--gradient--blush-bordeaux) !important; } .has-luminous-dusk-gradient-background { background: var(--wp--preset--gradient--luminous-dusk) !important; } .has-pale-ocean-gradient-background { background: var(--wp--preset--gradient--pale-ocean) !important; } .has-electric-grass-gradient-background { background: var(--wp--preset--gradient--electric-grass) !important; } .has-midnight-gradient-background { background: var(--wp--preset--gradient--midnight) !important; } .has-small-font-size { font-size: var(--wp--preset--font-size--small) !important; } .has-medium-font-size { font-size: var(--wp--preset--font-size--medium) !important; } .has-large-font-size { font-size: var(--wp--preset--font-size--large) !important; } .has-x-large-font-size { font-size: var(--wp--preset--font-size--x-large) !important; }