Free white paper | AI and the human touch: Where is the line?

Integration between Reviewpro Reputation and HiJiffy

Description

HiJiffy is now enabled with personalized survey-links directly into the guest surveys of Reviewpro Reputation. Due to the personalization of links, including encrypted data in relation to the reservation, hotels will get a better understanding of their guests and their satisfaction. This enables the hotel to receive actionable insights on reservations while the guests are still in-house. It will improve the overall guest satisfaction and the quality of the hotel.

With this integration, guests can now effortlessly share their experiences and feedback through personalized prompts delivered directly via WhatsApp. Whether it’s to compliment an exceptional service or report an issue during their stay, guests are empowered to speak up in real time.

Integration Details

Support

DETAILED FEATURES AND BENEFITS

Benefits

Higher Response Rates

Delivering personalized review links via WhatsApp significantly increases the conversion rate for guest reviews.

Traceable Feedback

Each review is tied to a specific guest and stay, enabling more accurate insights and follow-ups.

End-to-End Communication

Guests can submit feedback and continue a conversation—all in the same thread—with minimal effort from hotel staff.

Proactive Service Recovery

Hotels can react quickly to negative feedback during the stay, improving guest satisfaction and reducing the likelihood of public complaints.

Guests Benefits

Personalized links at different spes of the journey

Opinions are acknowledged and acted upon. Service improvements can be made during the stay, not just after. Complaints can lead to immediate solutions, improving satisfaction before check-out.

How the Integration works?

HiJiffy includes on the campaign the personalized Reviewpro Reputation links to retrieve a personalized review link for each guest. This unique link is then delivered via WhatsApp—a channel with high open and engagement rates—encouraging guests to provide feedback while their experience is still fresh.

This seamless flow:

Connects the review to a specific reservation.
Increases the likelihood of receiving feedback.
Makes it easier for guests to respond, as it happens through a channel they already use.

Want to know more? Contact our expert

Request a demo and find how you can boost revenue and guest satisfaction with HiJiffy.