HiJiffy is now enabled with personalized survey-links directly into the guest surveys of Reviewpro Reputation. Due to the personalization of links, including encrypted data in relation to the reservation, hotels will get a better understanding of their guests and their satisfaction. This enables the hotel to receive actionable insights on reservations while the guests are still in-house. It will improve the overall guest satisfaction and the quality of the hotel.
With this integration, guests can now effortlessly share their experiences and feedback through personalized prompts delivered directly via WhatsApp. Whether it’s to compliment an exceptional service or report an issue during their stay, guests are empowered to speak up in real time.
