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Integration between TRYBE and HiJiffy

Description

The integration between HiJiffy and TRYBE brings spa and wellness bookings into the chat. Rather than directing guests to a separate booking form, the chatbot guides them through selecting a treatment and date using quick-reply buttons, then redirects them to the TRYBE booking page with their choices already filled in. It is designed for hotels and spas that want to make the appointment booking process faster and more intuitive for guests.

Integration Details

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DETAILED FEATURES AND BENEFITS

Benefits

Faster, more accurate data collection

Quick-reply buttons guide guests through the booking flow and ensure the right treatment and date information is captured every time, reducing errors and back-and-forth.

Less friction in the booking process

A conversational interface replaces lengthy forms, asking guests only for the information that matters and keeping the process moving.

Quicker decision-making for guests

Presenting a focused list of treatments helps guests choose faster, without feeling overwhelmed by too many options.

Precise redirects to the booking page

The system builds a custom link using the guest's selected parameters, so they land directly on the right page in TRYBE, ready to confirm.

Guests Benefits

Always-on spa booking

Guests can start the spa booking flow at any time directly from the chat, without needing to call or visit the spa desk.

Simple treatment and date selection

A few taps are all it takes to choose a treatment and pick a date, with quick-reply options making the process straightforward.

No need to re-enter details

The guest's choices are carried through to the TRYBE booking page automatically, so they can go straight to confirming their appointment.

Support after booking

Once the booking card is shown, guests are offered further assistance, whether that is booking another session or getting help with something else.

How the Integration works?

  1. A guest taps the “Spa Reservations” button in the chat to start the booking flow.
  2. The bot asks for a preferred date, offering today and tomorrow as quick-reply options or accepting a typed date.
  3. The guest selects a treatment from a curated list. Each option is mapped to a specific internal ID within the system.
  4. The chatbot generates a booking card with the guest’s choices pre-filled and redirects them to the TRYBE booking page to complete the appointment.
  5. Once the card appears, the guest is automatically offered further assistance in case they need anything else.

About TRYBE

TRYBE is a booking platform built for spas, wellness centres and experience-led hospitality businesses. Its tools help operators manage treatment availability, handle appointment scheduling and accept bookings online. With a focus on reducing manual administration, TRYBE supports spa teams in keeping their calendars organised and giving guests a straightforward way to book the experiences they are looking for.

Want to know more? Contact our expert

Request a demo and find how you can boost revenue and guest satisfaction with HiJiffy.

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Funding
This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509.
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