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Integration between Mastercamping by Septeo and HiJiffy

Description

The integration between HiJiffy and Mastercamping by Septeo connects live reservation data from the Mastercamping PMS directly to HiJiffy’s Campaign Manager, allowing campsites and holiday parks to automate guest communication from booking through to departure. Messages are triggered automatically based on real-time reservation status, so every interaction reflects exactly where the guest is in their stay, without any manual input from the team.

Integration Details

Support

DETAILED FEATURES AND BENEFITS

Benefits

Fully automated guest communication

Live data from Mastercamping powers messaging flows automatically, from pre-arrival check-ins to post-stay surveys, with no manual effort required from staff.

Reduced workload for front desk teams

Routine messaging, follow-ups and information sharing are handled by the system, freeing up your team to focus on guests who need direct support.

Higher conversion on upsells and pre-arrival offers

Automated campaigns for speciality services, upgrades and pre-arrival information are sent at the right moment, based on accurate booking data.

Accurate data across both systems

A dedicated PropertyConnector keeps guest and reservation information synchronised between Mastercamping and HiJiffy at all times, ensuring every message is based on reliable data.

Guests Benefits

Timely, relevant communication

Guests receive the information they need exactly when it matters, whether that is arrival instructions, in-stay support or a post-stay follow-up.

Smoother arrivals and in-stay experience

Clear, automated messaging helps guests navigate their stay from day one, with easy digital access to campsite services and information.

A more personal experience

Messages are tailored to each guest's reservation details, so communication feels relevant rather than generic.

Support through preferred channels

Guests can get help and information through the messaging channels they already use, without needing to visit or call reception.

How the Integration works?

Each property is connected via a unique Hotel ID provided by Mastercamping, which serves as the identifier for data synchronisation between the two systems.
Reservation statuses in Mastercamping are mapped to HiJiffy’s internal triggers to ensure messages are sent at the correct moment: Reserved maps to Confirmed, Pending to Pending, Check-in to Checked In, Check-out to Checked Out, and Cancelled to Cancelled.
Properties can segment their audience using filters including room type, rate code, nationality and booking channel, allowing for more targeted campaigns.
Once the connection is live, any reservation update in Mastercamping automatically triggers the corresponding communication flow in HiJiffy’s Campaign Manager.

About Mastercamping by Septeo

Mastercamping is a property management system developed by Septeo, designed specifically for campsites, holiday parks and outdoor hospitality businesses. It helps operators manage reservations, guest data and day-to-day operations from a single platform. As part of the Septeo group, Mastercamping benefits from a broader ecosystem of hospitality technology, supporting outdoor leisure properties in running more efficiently and delivering a better experience for their guests. The same solution is also available under the names eSeason and Unicamp by Septeo.

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