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The integration between HiJiffy and Hestia PMS allows hotels to automate guest communication throughout the entire journey using real-time reservation data. By connecting Hestia PMS with HiJiffy’s Campaign Manager, hotels can trigger timely messages before, during and after a stay. This connection improves operational efficiency while providing a more consistent and engaging experience for guests.
Custom Property Connection
HiJiffy connects to Hestia PMS through a dedicated PropertyConnector created specifically for each property.
Data-Driven Automation
Once activated, Hestia PMS shares reservation-related data with HiJiffy, enabling the Campaign Manager to trigger pre-configured communication flows.
Background Communication Flows
These flows run automatically in the background and include pre-arrival messages, in-stay check-ins, service requests, upsell offers and post-stay surveys.
Reservation Alignment
The integration ensures that all outbound messages are always aligned with the guest’s current reservation status and stay timeline.
Hestia PMS is a property management system designed to support hotels in managing their daily operations and guest data. By providing a stable platform for reservation management and external integrations, Hestia PMS helps hoteliers streamline their processes and maintain high service standards. Its focus on reliable data sharing makes it a practical partner for hotels looking to automate their guest engagement and improve overall efficiency.
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Funding:
This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509.
