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Cloudbeds integration with HiJiffy

Description

The integration between HiJiffy and Cloudbeds links both the Property Management System and Booking Engine to combine automated guest journeys with advanced revenue tracking. By using real-time reservation data, hotels can automate communication for events such as confirmations, check-ins and cancellations. Additionally, an integrated tracking pixel provides full visibility into how these conversations result in direct bookings, allowing hoteliers to measure results and reduce manual workloads.

Integration Details

Support

DETAILED FEATURES AND BENEFITS

Benefits

Automated communication at scale

Use live reservation data from Cloudbeds to reach guests automatically at every stage of their journey without manual effort.

Reduced front desk workload

Save time for hotel teams by removing the need for manual messaging and routine follow-ups.

Higher engagement and conversions

Drive better results for check-in flows, upselling opportunities and post-stay satisfaction surveys.

Real-time data accuracy

Keep guest information consistent through direct updates triggered by PMS events, reducing the risk of manual errors.

Guests Benefits

Straightforward booking journey

Enjoy a booking process that is clear and free from interruptions.

Relevant and timely messaging

Receive information that matches the specific stage of the stay, from the initial booking to the final departure.

Easier arrival and departure

Manage check-in and check-out through automated communication for a more convenient experience.

Quick access to help

Get hotel details and services through preferred messaging apps without the need to call or visit the reception desk.

Personalised stay

Enjoy a stay that feels tailored to your needs without needing to contact reception for basic requests.

How the Integration works?

Booking Engine (BE) Integration: The integration uses a tracking pixel embedded directly into the Cloudbeds Booking Engine PLUS.
Revenue Attribution: When a guest completes a reservation, the pixel sends key booking details (value, dates and confirmation) to HiJiffy. This allows the system to associate confirmed bookings with prior guest interactions silently in the background.
PMS Connection: HiJiffy connects to the Cloudbeds PMS through a secure authorisation process, either via the Cloudbeds Marketplace or a direct connection.
Event Subscription: Once enabled, HiJiffy subscribes to key reservation events such as booking creation, status changes, date modifications, check-ins, check-outs, cancellations and no-shows.
Campaign Triggers: These events automatically trigger HiJiffy campaigns or direct messages through the Campaign Manager. Hotels can apply filters based on reservation status, dates or timing to fully customise their communication strategy.

Additional Capabilities

Advanced Analytics By leveraging the tracking pixel and PMS data, hoteliers gain the analytics needed to optimise direct revenue. The system provides full visibility into the guest journey, showing exactly how automated conversations convert into confirmed bookings.

Continuous Background Synchronisation The integration runs continuously in the background, keeping guest communication aligned with real-time Cloudbeds data. This ensures that timely, relevant messages are sent throughout the entire stay without any technical interruptions to the guest’s booking flow.

About Cloudbeds

Cloudbeds provides a cloud-based hospitality management platform that includes a PMS, channel manager and booking engine. Designed to help independent hotels and boutique stays grow their business, Cloudbeds simplifies the complexities of managing reservations and distribution. Its open API and marketplace allow for deep connections with guest engagement tools, helping properties improve operations and increase revenue.

Want to know more? Contact our expert

Request a demo and find how you can boost revenue and guest satisfaction with HiJiffy.