The refreshed brand of HiJiffy also extends to our Console, the interface of our Guest Communications Hub, as well as new streamlined plans that allow clients to best match them for their business needs.
In this post, we‘ll take a closer look at the Console updates and the differences between the new plans.
When you are about to start working in your Guest Communications Hub, you will notice our new visuals welcoming you on the login page. The new visual style, colours, and fonts continue on in the Console.
Some of the changes you can spot in the Console include:
In the refreshed inbox, you can use quick filters above the list of conversations to sort them by read/unread status or by channel type at the bottom of the screen.
In the contacts tab, you can now see requests and bookings associated with the conversations.
There are also a few changes to the widget customisation page, where you can see updated formats and icons.
New plans that meet your specific needs
Different plans available within our Guest Communications Hub have also been revisited, streamlined and upgraded, bringing even more benefits to the users of our solution. Our current clients will be contacted about their plan alignment soon.
Pro (formerly Booking Assistant)
With unlimited FAQ topics, 132 languages supported (including translation of inbox conversations), and powerful API integrations with booking engines this plan allows your guests to book at any time with the guidance of a virtual AI-powered agent on the hotel website, popular social media (Facebook Messenger, Instagram, WeChat) and Google Business.
This plan will empower you to make the most of your guest communications in the pre-stay stage, boosting direct bookings and improving guest satisfaction. You’ll benefit from powerful features and capabilities at your disposal, including multiple properties compatibility, the possibility of grouping agents into teams, voice assistant, self-learning AI, and much more.
Premium (formerly Full Suite)
Our most popular plan covers communications across the entire guest journey: answering FAQs, chat-based booking, personalised pre-arrival and in-stay campaigns, upselling, and automating processes – everything you need to reimagine your guest communications. Channels available to you will also expand from the website and social media to SMS, email, and messaging apps (WhatsApp, Line, Telegram) as well.
On this plan, you will get access to our advanced AI features, like sentiment analysis, and be able to take advantage of integrations with standard integrations with popular property management systems (PMS), customer relationship management (CRM), maintenance systems, and more.
Basic & Enterprise
We also have two more plans to accommodate both minimal needs and above-and-beyond requirements.
With the Basic plan, you get a light version of our solution with limited features, including a website widget automatically answering common guest queries within 25 standard FAQ topics, direct links to booking engines (no API integration), and basic reporting.
On the other side of the scale, you have the Enterprise plan offering the possibility to tailor our solution to your exact needs, including custom automation, reporting, integrations and powerful marketing campaigns.
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